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Product Review (submitted on January 11, 2012):

I bought the XVT553SV in Jan of 11. Recent internet upgrades has brought me here to post a review. Like many others have mentioned, the picture is bright, clear and overall unsurpassed. Set up is a breeze and internet connectivity couldn't be easier. My problem lies with the remote. My remote has the QWERTY keyboard slide out. After 4 months of ownership, the remote quite working. We don't use our TV/remote for Facebook, in fact, we can't think of anytime we used the QWERTY keyboard other than initial setup. The remote design is terrible and a short of some type has developed when the remote is open and closed. Needless to say, my remote required significant effort to close and retain functionality. Once closed, and functional, the remote was taped shut. If recent internet upgrades had not required me to un-tape the remote to access the keyboard, I would have forgotten about this. Customer service was absolutely no help, giving me the standard answer off of some pre-developed checklist. "Have you tried replacing the batteries?" I explained the problem over and over, nobody understood. There is a short that develops in the remote. Search the internet, you'll find more cases of this happening. Overall, I love the TV but the remote is absolutely abysmal and customer service is unwilling or unfit to help. The only way to access internet aps is through the remote. Hard to do if your remote doesn’t work! An Ipad/phone app needs to be developed.