Get the support you need
Search by model number

Enter the model number of the product you are looking for.

Or select your product
working
  • FAQs
  • Glossary
  • Downloads
  • Warranty Details

FAQs

How do I get my channels back after the DTV conversion? View Answer

With the conversion to digital, it may be necessary for you to run a channel scan. A channel scan simply locates the active channels and makes them available on your VIZIO TV.

Please follow these steps:
1. Using your VIZIO remote, make sure you have the "TV" input selected and press the input button.
2. Press the MENU button to bring up the TV's menu. Using the arrow keys (the keys that surround the "OK", "MENU" or logo button in the middle of your VIZIO remote) navigate until you find the "TV TUNER MENU".
3. Use the arrow keys to highlight the first option on this menu, called "Tuner Mode". Select cable (for any cable or coaxial connection) or antenna as appropriate. Once the option is highlighted, you can change it using the left and right arrows.
4. After you have confirmed that the Tuner Mode is set correctly, highlight the option labeled "Auto Search", press the right arrow and your TV will scan for all available channels. Let this finish to 100 percent. This will usually take 5-10 minutes.
5. Now you should be able to surf channels normally.

For more information on the DTV transition, please visit http://www.dtv.gov

Why is my channel Up/Down button not working? View Answer

If you cannot select a channel using the up or down keys on your TV's remote, or by using the controls located on the side of the TV and your TV is connected directly to your cable (without a set-top cable box) or antenna via the DTV/TV connection, please follow these steps.

1. Using your VIZIO remote, make sure you have the "TV" input selected and press the input button.
2. Press the MENU button to bring up the TV's menu. Using the arrow keys (the keys that surround the "OK", "MENU" or logo button in the middle of your VIZIO remote) navigate until you find the "TV TUNER MENU".
3. Use the arrow keys to highlight the first option on this menu, called "Tuner Mode". Select cable (for any cable or coaxial connection) or antenna as appropriate. Once the option is highlighted, you can change it using the left and right arrows.
4. After you have confirmed that the Tuner Mode is set correctly, highlight the option labeled "Auto Search", press the right arrow and your TV will scan for all available channels. Let this finish to 100 percent. This will usually take 5-10 minutes.
5. Now you should be able to surf channels normally.

Why is my picture blurry or fuzzy? View Answer

If your TV's picture is blurry or fuzzy, please make sure that you have a high definition (HD) input. High definition TV requires an HD signal, which can often be obtained from an HD cable box, a Blu-Ray DVD player, an HD satellite (Direct TV or Dish Network) or a recent video game system such as Xbox 360 or PS3, otherwise you may not get a clear picture. You may also obtain HD with an antenna through over-the- air digital HD signal. (There may only be a few stations in certain areas.) Please perform a channel scan function to receive over-the-air signals. Refer to your quick start guide for channel scan instructions.

Please note: even with HD source inputs, some channels, movies, or games may not be true HD content.

Why is my television displaying a blue screen or "No Signal" message then turning itself off? View Answer

If your television is displaying a blue screen or no signal message and then turning off, your TV may be at an inactive input. Here's how you can get back to watching your TV:

1. Powering on your TV and press the INPUT button on the VIZIO remote control repeatedly until a picture re-appears.
2. If this does not work, try again but press the button slower this time.

How can I remove the black bars from my screen? View Answer

If you have black bars displaying on your screen, you may need to adjust your display mode. Try setting your television to wide or zoom mode. When your TV is set to wide or zoom mode, the image will fill the screen. If you still see black bars, the black bars are part of the image your TV is receiving. Cable and satellite boxes may add black bars to the picture. These settings may turn on automatically if an HDMI cable is used and may be adjustable via your cable remote. Please contact your cable service provider for assistance if needed.

What codes do I use to program non-VIZIO remotes to control my VIZIO television? View Answer

Here is a list of remote control codes that may enable your remote control to work with your VIZIO TV.

3 Digit codes: 004, 502, 627

4 Digit codes: 0178, 1758, 0128, 1017

5 Digit codes: 10864, 01376, 00476, 00810, 00276, 01187, 01254

VIZIO also offers a line of universal remotes controls that come pre-programmed for your VIZIO TV. See our V.U.R. series of remotes controls in the accessories section of this website

What is the wall mount and screw size specifications for my TV? View Answer

This information can be found in your TV's user's manual or on this website. Go to the product page for your model and click on the technical specifications tab. A PDF copy of your user's manual can also be found on this page.

Please note: you can obtain your model number from the sticker located on the back of your television.

Why am I unable to choose the Panoramic screen mode option? View Answer

When the TV displays a HD resolution the Panoramic viewing mode will not be available as a viewing mode option. The resolution is determined by the device connected to the TV such as the DVD player or HD box.

Parental Control /V-Chip Discussion; How do I obtain V-Chip Upgrade software that will allow for the newest changes in Parental Control? View Answer

Parental ratings are partly controlled by a table called the Rating Region Table. It defines which program acceptability ratings are possible for a given region or country. This can be used to define parental ratings for several geographical regions; in those cases where ratings may not be the same across the areas that the content is broadcast (this may be more of an issue for satellite broadcasts than for terrestrial or cable broadcasts). Right now, the only geographical regions that are supported are the USA and Canada as one region, and Taiwan as another.

Parents can block programs by using criteria of sex, language, and violence used today.

VIZIO has new software for selected television models that ensures the V-Chip responds to any changes in television and movie ratings. If you would like to receive future changes to the Rating Region Table as upgrades from broadcasters become available, please contact our tech support department. You will need to provide the following information, so please have this readily available:
• First Name
• Last Name
• Street Address
• Email Address
• Purchase Date
• Serial Number
• Model Name

Where can I find remote codes/manuals for my VIZIO remote? View Answer

Remote codes can be found in your remote’s user's manual on this website. To access this information, go to the product page for your remote model (see remotes here) and click on the Support tab. A PDF copy of your user's manual can also be found on this page under the Downloads tab


 
 
1080i
The number 1080 stands for 1080 lines of vertical resolution, while the letter i stands for interlaced or non-progressive scan.
1080P
The number 1080 stands for 1080 lines of vertical resolution[1], while the letter p stands for progressive scan or non-interlaced.
480P
The p stands for progressive scan, i.e. non-interlaced, while the 480 denotes a vertical resolution of 480 lines.
720P
The number 720 stands for 720 lines of vertical resolution, while the letter p stands for progressive scan or non-interlaced.
Analog component video
Analog video signals (also called Component Cables) must provide red, green and blue signals to create a television image. The simplest type consists of the three discrete red, green and blue signals sent down three coaxial cables. There are a number of schemes which vary according to how synchronization is handled. If a synchronization signal is sent on the green channel, it is called sync-on-green.
Analog TV
Today's TV system using radio frequency waves to transmit and display pictures and sound. Today's TV system using radio frequency waves to transmit and display pictures and sound.
Analog TV Tuner
Analog TV tuner will pick out specific channels by specifically concentrating on a specific MHz range of a large broadcast band. By focusing on a specific range it can pick up the video portion of a station in one section and the audio portion in another. It is not possible to transmit high definition via analog signal due to limitations on how much information can be sent with in a given time frame. Analog signals will no longer be used via Antenna after February 17th, 2009. Instead all antenna transmissions with be Digital. Cable directly from cable companies will still be able to provide analog TV signal.
Aspect Ratio
Aspect ratio refers to the images height vs. the images width. The current industry standards for this are 4:3 which square and 16:9 which is more of a horizontal rectangle shape. Most all television broadcasts are 4:3 except for high definition broadcasts. Due to the resolutions required for high definition it will always be broadcast in 16:9.
ATSC
The Advanced Television Systems Committee (ATSC) is the group that helped to develop the new digital television standard for the United States, also adopted by Canada, Mexico, and South Korea and being considered by other countries.
Brightness
The amount of light emitted from the display, measure in candela per square meter.
Cables Included
The in-package cables that are included within a given HDTV from VIZIO. Cables included could comprise power cords, HDMI or other connective cables
Certifications
Certification applications obtained for various VIZIO products demonstrating compliance to electrical standards. Some certifications include FCC(Federal Communications Commission), EIA (Electronic Industries Association), UL (Underwriters Laboratories), CSA (Common Scrambling Algorithm)
Class
"Class" refers to the general size scheme given at the time of product marketing. While the industry conforms to standards such as 32" or 42" televisions, these sizes are commonly referred to 32" Class or 42" Class of HDTV's.
Closed Caption (CC)
Closed captioning (CC) allows deaf and hard of hearing / hearing-impaired people, people learning English as an additional language, people first learning how to read, people in a noisy environment, and others to read a transcript or dialogue of the audio portion of a video, film, or other presentation. As the video plays, text captions are displayed that transcribe, although not always verbatim, what is said and by whom and indicate other relevant sounds.
Color Depth
Color depth is used to describe the number of bits used in a single pixel to make up a color. The more bits per the pixel the better the transition from one color to another and help detail different shades of a specific color that are adjacent to one another.
Color Temperature
The NTSC and PAL TV norms call for a compliant TV screen to display an electrically "black-and-white" signal (minimal color saturation) at a color temperature of 6500K. On many actual sets however, especially older and/or cheaper ones, there is a very noticeable deviation from this requirement of the standard.
Contrast Ratio
The contrast ratio is a metric of a display system, defined as the ratio of the luminosity of the brightest and the darkest color the system is capable of producing. High contrast ratio is a desired aspect of any display, but with the various methods of measurement for a system or its part, remarkably different values can be measured of the same subject.
Diagonal Size
Referred also to "Diagonal Viewing Area", the diagonal size is the size of the screen measured in inches. This would be measured from the bottom left corner to the upper right corner of the screen itself.
Digital component video
The digital component video is sometimes referred to as 4:2:2. This means that for every 4 pixels of luminance (Y) information, only 2 pixels of Pb (Blue Difference), and 2 pixels of Pr (Red difference) are encoded. This is the scheme used for the DVD format. The numbers also represent the relative number of bits (but not the actual number) used to carry the three pieces of information at each pixel. The color information is spread across the pixels it represents
Digital TV (DTV)
Television delivered and displayed using radio frequency waves that contain information that is digitally encoded for improved quality and efficiency.
Dimensions
These are the physical dimensions of a product. Height (H) refers to the total physical height of a product. Width (W) refers to the total physical width of a product. Depth (D) refers to the total depth of a product. These measurements will appear "With Stand" or "Without Stand" in cases where the product "Stand" is removable. Please use these dimensions as a guide and allow for additional space around your new VIZIO. This helps insure adequate ventilation to the precision electronic devices inside.
E-Waste & Recycling
VIZIO is proud to participate and abide by state and federal requirements relating to appropriate disposal of electronic waste ("e-waste"). Although multiple e-waste recyclers exist around the nation, we have developed a new partnership with Manufacturers Recycling Management Company (MRM) who is able to assist in collection efforts within the United States. Mail-back, retail drop-off, and local events are encouraged through MRM, details can be found by visiting the MRM website directly at: www.mrm.ecotakeback.com
For California customers, please click here: www.e-recycle.org
HDTV
High-Definition television (HDTV) means broadcast of television signals with a higher resolution than traditional formats (NTSC, SECAM, PAL) allow. Except for early analog formats in Europe and Japan, HDTV is broadcast digitally, and therefore its introduction sometimes coincides with the introduction of digital television (DTV): this technology was first introduced in the USA during the 1990s, by the Digital HDTV Grand Alliance (grouping together AT&T, General Instrument, MIT, Philips, Sarnoff, Thomson, and Zenith)[1]. HDTV is defined as 1080 active lines, 16 : 9 aspect ratio in ITU-R BT.709. However, in the ATSC broadcast standard used in the United States and other countries, any ATSC resolution with 720 or more active lines is considered HDTV.
High-Bandwidth Digital Content Protection (HDCP)
High-Bandwidth Digital Content Protection (HDCP) is a form of digital rights management (DRM) developed by the Intel Corporation to control digital audio and video content as it travels across Digital Visual Interface (DVI) or High Definition Multimedia Interface (HDMI) connections. The HDCP specification is proprietary and an implementation of HDCP requires a license.
High-Definition Multimedia Interface (HDMI)
The High-Definition Multimedia Interface (HDMI) is an industry-supported, uncompressed, all-digital audio/video interface.
In the box contents
We include a television with each VIZIO purchase. In addition to the television, in-the-box contents could include remote controls, power cord, video or audio cable, user manual, quick start guide, warranty sheet. The additional contents vary by model.
Inputs
Video and Audio inputs designed for use with HDTV products. Inputs include: HDMI, Component, Composite, S-Video, Digital Audio, Optical Digital Audio.
NTSC
NTSC is the analog television system in use in Korea, Japan, United States, Canada and certain other places, mostly in the Americas. It is named for the National Television System(s) Committee, the industry wide standardization body that created it.
Picture in Picture (PiP)
Picture in Picture (PiP) allows you to watch more than one TV program (channel) at the same time on television sets. With the PiP feature of TV, one video source will be displayed on the TV screen, and another video source will be displayed overlapping the main program.
Pixel Dot Pitch
Pixel/Dot Pitch is a specification for a television display panel (HDTV or Computer monitor) describing the distance between LCD cells or pixels of the same color.
Progressive Scan
Progressive or non-interlaced scanning is any method for displaying, storing or transmitting moving images in which the lines of each frame are drawn in sequence.
Resolution
Applies to fixed-pixel-array displays such as flat-panel plasmas (PDPs), LCDs, front and rear projectors using LCD, DLP or similar technologies and is simply the physical number of columns and rows of pixels creating the display (eg, 852x480; 1368x768 etc).
Response Time
Response time is a measurement whereby how quickly a pixel can change colors. Typically listed in milliseconds (ms), the faster the response time (listed as a lower value ms response time) the smoother the image will appear.
SAP Secondary Audio Program
A secondary audio program (SAP) carries alongside a television channel. This is an alternative to the standard audio that accompanies the video portion of a television broadcast or video program.
Series
Series is the broad category name given to similar products with similar features within the VIZIO product line. VIZIO "VO" series for example will consist of the same general cosmetic appearance while size differences between each model within the series will exist. Specifications may also vary within a product series.
SRS Sound
SRS Sound falseThe Sound Retrieval System (or SRS) is a patented psychoacoustic 3D audio processing technology originally invented by Arnold Klayman in the early 1980s.
Stand
Each VIZIO television comes with a stand. The stand allows for stable placement of the television. In most cases, on VIZIO televisions, the stand is removable for wall mounting purposes. When removing the stand, please refer to the documentation instructions on removal. Please keep all necessary hardware after removal.
Universal remote
A Universal Remote is a Remote Control that can be programmed to operate various brands of one or more types of consumer electronics devices (i.e. TV, VCR, DVD, Cable/Satellite Box, etc.). Low end universal remotes can only control a set number of devices determine by their manufacturer while mid and high end universal remotes allow the user to program in new controls codes to the remote. Many remotes sold with various electronic devices these days include a universal remote capabilities for other types of devices to allow the remote to control other devices (of various brands) beyond the device it came with (i.e. A VCR remote that can be programmed to operate various brands of televisions).
V-Chip
V-chip is a generic term used for a feature of television receivers allowing the blocking of programs based on their ratings category. It is intended for use by parents to manage their children's television viewing. All 13-inch and larger televisions manufactured for the U.S. market since January 1, 2000 are required to have the V-chip technology.
Viewing Angle
Viewing angle listed in the Horizontal and Vertical values is the deepest viewing angle possible of a given flat panel television
Weight
This is the approximate weight of the product expressed in pounds. Gross Weight will consist of the product and product packaging together. Net weight will consist of the weight of the television only. Net Weight "without stand" refers to the weight of the television with the TV stand removed.
Widescreen
A widescreen image is a film or television image with a wider aspect ratio than the standard Academy frame developed during the classical Hollywood cinema era.
Zoom
Zoom is a method of zooming on a the television either by increasing the size of the pixels in the image or by interpolating between them. The image doesn't physically get any closer and no extra information is collected.
Costco Canada return policy for VIZIO HDTVs Walmart Canada return policy for VIZIO HDTVs