VIZIO’s web sites may contain links to other web sites. VIA Services allow you to access third party data servers from certain VIZIO HDTVs or from other similarly enabled products. This Privacy Statement does not apply to the practices of any company or individual that VIZIO does not control or any web sites or VIA Services that you access from the VIZIO products. You should use caution and review the privacy policies of any web sites, services or third party providers of VIA Services that you visit from VIZIO’s web site or VIZIO products to learn more about their information practices, which may be significantly different from VIZIO’s.
What information we collect:
When you interact with VIZIO, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the VIZIO products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue - the “Personally Identifiable Information”. For example, we collect Personally Identifiable Information when you register a VIZIO product, access certain VIA Services, contact us for warranty service or customer or technical support or enter a sweepstakes or participate in promotions and give-aways. From time to time in the future we may offer additional products, features, services and promotional opportunities that would require you to submit Personally Identifiable Information to VIZIO in order to participate.
We also collect “Anonymous Information” such as your IP address on certain VIZIO products, your ZIP code, the hardware and firmware version of your VIA Services capable HD TV, the VIA Services you visit, the identity of your broadcast television provider, program, time and channel data, the data, services or products you request or purchase, the advertisements that you click and the number and frequency of users of VIZIO products and VIA Services. We also collect information regarding customer activities on our websites, VIA Services, and the VIZIO’s Internet Store. Anonymous Information will not be associated with Personally Identifiable Information.
How we use the information we collect:
We use Personally Identifiable Information that you provide us for such purposes as responding to your requests for information, products or services, customizing the advertising and content you see, and communicating with you about VIZIO Products and Services or our other offerings. For example, if you sign up for our email newsletter, we will send the newsletter to the email address you provided. If you so choose, we will also use Personally Identifiable Information to send you information about products and services that may be of interest to you. Later on in this Privacy Statement, we provide you with more information on what choices you have.
We use Anonymous Information to determine how people use the VIZIO Products and Services. For example this data tells us information including how often users click on our advertisements, which files are downloaded most frequently, and which VIA Services are the most popular. Analyzing this data allows us to improve the offerings on and performance of VIZIO Products and Services.
How we share information:
We work with third parties in connection with VIA Services and with some aspects of the VIZIO Products and Services, such as delivering content, processing payments and providing warranty or marketing assistance. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the VIZIO website. When we supply Personally Identifiable Information to these third parties, we require them to use it only for the function or purpose for which they are working with VIZIO.
We aggregate the Anonymous Information that we collect and exchange it with advertisers and other partners who are interested in the use and performance of the VIZIO Products and Services. We share this Anonymous Information so that our partners also may provide you with an optimal user experience and better understand how users access the VIZIO Products and Services.
How we protect information:
VIZIO will maintain the confidentiality of the Personally Identifiable Information that it collects. VIZIO maintains internal practices that help protect the security and confidentiality of Personally Identifiable Information by, among other things, limiting employee access to and use of this information. When you provide VIZIO with information such as credit card numbers over the Internet, we encrypt your transmissions using SSL (“Secure Sockets Layer”), and other security technology. We keep the Personally Identifiable Information you provide on servers that are protected by firewalls and employ other security measures designed to prevent intrusion or unauthorized access.
How you can access your Personally Identifiable Information:
Where applicable, if you post user comments or engage in similar activity, please remember that anything you post may be publicly available. In other words, publicly displayed information is public. Portions of your user profile may also be available to other users of our websites. Any such submissions to VIZIO will be public and will not be considered private information and not Personally Identifiable Information or Anonymous Information. We do not control, and are not responsible for, the actions of other users of the VIZIO web site with respect to any information you post. In addition, information that you post may be collected and used by others to send you unsolicited messages and for other purposes.
Changes to this Privacy Statement:
Effective Date: The Effective Date of this Privacy Statement is August, 2009.